Shipping Policy
We offer multiple shipping options to get your order to you quickly and safely. Free shipping is available on orders over $75 within the continental United States.
Processing Time
Standard Processing
Most orders are processed and shipped within 1-2 business days after payment confirmation.
- Orders placed before 2:00 PM EST ship the same day
- Orders placed after 2:00 PM EST ship the next business day
- Weekend orders are processed on the next business day
- Holiday processing times may vary
Extended Processing Items
Some items may require additional processing time:
- Custom or personalized items: 3-5 business days
- Pre-order items: Ships on release date
- Large or oversized items: 2-3 business days
- Items from multiple warehouses: 2-4 business days
Delivery Information
Delivery Requirements
- Signature may be required for orders over $200
- Someone must be available to receive the package during delivery hours
- Packages cannot be left unattended in unsecured areas
- Delivery to PO Boxes available for standard shipping only
- Business addresses may have different delivery schedules
Delivery Attempts
What happens if you're not home?
- First attempt: Package left if secure location available
- Second attempt: Delivery notice left with pickup instructions
- Third attempt: Package held at local facility for pickup
- After 5 days: Package returned to sender
Special Delivery Instructions
You can provide special delivery instructions during checkout:
- Leave at front door, back door, or specific location
- Deliver to building concierge or front desk
- Ring doorbell or knock
- Do not ring doorbell (for sleeping babies, etc.)
- Call upon arrival
Shipping Restrictions
Items We Cannot Ship
- Hazardous materials
- Flammable liquids
- Perishable items (unless specified)
- Live animals or plants
- Weapons or ammunition
- Illegal substances
Address Restrictions
- Military APO/FPO addresses (contact us)
- Some remote rural areas
- Certain international destinations
- Areas with shipping embargoes
Packaging & Protection
Secure Packaging
We take great care in packaging your orders to ensure they arrive safely:
- Eco-friendly packaging materials when possible
- Bubble wrap and padding for fragile items
- Waterproof packaging for weather protection
- Tamper-evident sealing for security
- Proper labeling and handling instructions
Sustainability Commitment
We're committed to reducing our environmental impact through recyclable packaging materials, right-sized boxes to minimize waste, and carbon-neutral shipping options.
Shipping Issues & Support
Common Issues
Damaged Package
Contact us immediately with photos. We'll arrange a replacement or refund.
Lost Package
We'll investigate with the carrier and provide a replacement if confirmed lost.
Delayed Delivery
Check tracking first. Contact us if significantly delayed beyond estimated delivery.
Holiday & Peak Season Shipping
During peak seasons (Black Friday, Christmas, etc.), processing and delivery times may be extended. We recommend ordering early to ensure timely delivery.